999bg Privacy Policy — Your Information Is Completely Safe With Us

1. Introduction

999bg (referred to as "we", "us", or "the platform") is an online gaming service operating for users in Bangladesh. We firmly believe that your personal data belongs to you — and protecting it is our responsibility.

In this Privacy Policy (referred to as "Policy"), we clearly outline what information 999bg collects, why it is collected, how it is stored, and what your rights are. This policy covers our Terms & Conditions works in conjunction with.

By accessing or creating an account on 999bg, you agree to this Privacy Policy. If you do not agree, we advise you not to use the platform.

2. What Information We Collect

999bg only collects information that is genuinely necessary to operate the service. Collecting data beyond what is needed goes against our policy.

Information you voluntarily provide — such as messages sent to support — is also stored so we can assist you accurately in the future.

3. How Your Information Is Used

Collected information is used solely for the purposes listed below — nothing else.

• Account Management: To enable registration, login, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• Age & Identity Verification: To prevent minors from accessing the platform and to ensure KYC compliance.
• Customer Support: To properly address your questions and complaints.
• Security: To detect fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify signs of problem gambling and provide timely support.
• Legal Obligations: To comply with applicable laws and regulations.
• Platform Development: To improve user experience (without identifying you personally).

4. Data Retention & Duration

999bg retains your data only for as long as it is needed. All data is stored for the duration your account remains active.

• Account Information: Up to 5 years after account closure — for legal compliance purposes.
• Payment Records: 7 years from the transaction date — in accordance with financial regulatory requirements.
• Support Conversations: Up to 2 years after last contact.
• Cookie Data: Automatically deleted at the end of a session (session cookies).

After a set period, data is automatically deleted or anonymized so that individuals can no longer be identified.

5. Sharing Data with Third Parties

999bg does not generally share your data with third parties. However, limited information may be shared in the following exceptional circumstances:

• Payment Processor: Mobile Pay, Nagad, Rocket — only the information required to complete transactions.
• Identity Verification Service: For KYC completion — for verification purposes only, not for storage.
• Regulatory Authority: As required by valid legal directives or court orders.
• Business Transfer: In the event of a change in ownership, the new authority will be bound to comply with this policy.

6. Cookie Policy

999bg uses cookies to keep the website running properly. Cookies are small text files stored in your browser.

• Essential Cookies: To maintain login sessions and ensure security. The site cannot function without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how well the site is performing — without identifying you personally.

You can manage or block cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

7. Security Measures

999bg follows the highest industry standards to protect your information. Here are the key features of our security framework:

• 256-bit SSL/TLS: All data transmissions are encrypted.
• AES-256 Storage: All sensitive data in the database is encrypted.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
• Restricted Access: Only authorized personnel can access your data.
• Regular Security Audits: Regular audits to identify and address vulnerabilities.
• Breach Notification: In the event of a security breach, you will be notified within 72 hours.

8. Your Rights

You have the following rights regarding your personal information. To exercise any of them, email us at support@999bg.biz.

• Right to Access: The right to know what data we hold about you.
• Right to Rectification: The right to correct inaccurate information.
• Right to Erasure: Right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to restrict the processing of specific data.
• Right to Data Portability: The right to receive your data in a portable format.
• Right to Object: The right to object to certain processing of your information.

We aim to respond within 30 days of receiving your request. For complex cases, this may extend to 60 days — you will be notified in advance if that happens.

9. Children's Privacy

999bg does not serve anyone under the age of 18 and does not knowingly collect their data. If a minor's information is found in our system, it will be deleted immediately and the associated account will be closed.

A note for parents — if you believe your child has created an account on 999bg, please contact us immediately at support@999bg.biz. We will take action within 24 hours.

10. Policy Changes

This Privacy Policy may be updated at any time. For significant changes, you will be notified via your registered mobile number or email.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update will always be displayed at the top of this page.

11. Contact

For any questions, requests, or complaints regarding our Privacy Policy:

• Email: support@999bg.biz
• Live Chat: Log in to the platform and reach us via the support chat.
• Time: 24/7, all 7 days of the week.