999bg Terms & Conditions — Know Before You Play

1. General Terms

999bg (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service operating for users in Bangladesh. These Terms and Conditions (hereinafter "Terms") govern all aspects of using the Platform.

By creating an account, completing registration, or using any service on 999bg, you automatically agree to these Terms and Conditions. If you do not agree, please refrain from using 999bg.

These terms may be updated at any time. You will be notified of any changes. Continued use of the platform after updated terms are published constitutes your acceptance of those changes.

2. Account Registration

To open an account at 999bg, you must provide accurate and complete information. Accounts created with false or incorrect details will be terminated, and any funds or bonuses may be forfeited.

• Only one account is permitted per person. Creating multiple accounts using the same mobile number, bank account, or device is strictly prohibited.
• The name, date of birth, and mobile number provided at registration cannot be changed later, as they are used for identity verification.
• Your account password must be kept strictly confidential. You must not allow anyone else to access your account.
• KYC (Know Your Customer) verification must be completed before making a withdrawal. A national ID or passport may be required.
• The payment method on your account (Mobile Pay, Nagad, or Rocket number) must match the name used during registration.

If suspicious activity is detected on an account, 999bg may request additional documentation for verification at any time. Withdrawals may be placed on hold until verification is complete.

3. Age Restrictions & Eligibility

All members must be 18 years of age or older to participate on 999bg. Use of this platform by minors is strictly prohibited.

A National ID (NID), birth registration certificate, or passport may be required for age verification. If a member is found to be under 18, their account will be closed immediately and any deposited funds will not be refunded.

4. Deposits & Withdrawals

999bg currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. Deposits are generally instant. Withdrawals are typically processed within 30 minutes to 24 hours.

• Minimum deposit: ৳500. Minimum withdrawal: ৳500.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Withdrawals to third-party accounts or in someone else's name are not permitted.
• Wagering requirements must be met before any winnings derived from a bonus can be withdrawn.
• Daily and monthly withdrawal limits are determined by the member's account level.
• Withdrawals may be verified or delayed in cases of suspicious transactions.

999bg does not charge any additional fees on deposits. However, mobile banking service providers (such as Mobile Pay and Nagad) may apply their own fees, which are beyond 999bg's control.

5. Bonuses & Promotions

999bg offers welcome bonuses, deposit bonuses, cashback, free spins, and other promotions from time to time. Each bonus has its own terms and conditions, which must be read before claiming.

• Bonuses must be used within a specified period. Any unused bonus will be automatically removed once it expires.
• Winnings from a bonus cannot be withdrawn unless the applicable wagering requirements have been met.
• Multiple bonuses cannot be active at the same time — a new bonus cannot be claimed until the current one is completed.
• 999bg reserves the right to void bonuses if abuse is suspected.
• Certain games may be excluded from bonus wagering — please refer to the terms of each individual bonus for details.

6. Gaming Rules

All games on 999bg operate using certified RNG (Random Number Generator) technology. Game outcomes are entirely random and are not subject to any predetermined control by 999bg.

If a technical issue occurs during gameplay (such as disconnection or server error), 999bg will attempt to restore the session to its state prior to the disruption based on system records. However, full compensation may not be possible in all cases.

• All betting decisions are the sole responsibility of the player. 999bg does not provide betting advice.
• In Live games, the dealer's decision is final.
• Any winnings obtained by exploiting software errors will be considered void.
• If an event is cancelled after a bet has been placed on Sports Betting, the stake will be refunded.

7. Prohibited Activities

The following activities are strictly prohibited on 999bg. Any violation may result in permanent account closure and forfeiture of funds.

• Creating multiple accounts to take advantage of bonus offers.
• Creating an account using a false identity or someone else's information.
• Using bots, automated software, or scripts.
• Attempting to hack games or manipulate software.
• Using the platform for money laundering or any other illegal purpose.
• Colluding with other players to influence game outcomes.
• Operating an account on behalf of a minor.

8. Account Closure & Suspension

999bg reserves the right to suspend or close any account at any time without prior notice. Accounts are typically closed for the following reasons:

• Breach of Terms and Conditions.
• Suspected fraud.
• Failure to complete identity verification.
• Accounts inactive for an extended period (more than 12 months).
• At the user's own request (self-exclusion).

If an account is closed and a balance remains with no rule violations, the funds will be returned. Bonus balances, however, will not be refunded.

9. Responsible Gaming

999bg believes gaming is entertainment, not addiction. We encourage all members to play responsibly.

The following features are available to all members at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Time Limits: Set a limit on how long you play in a single session.
• Reality Check: Periodic reminder notifications to keep you informed.
• Self-Exclusion: Temporarily or permanently close your account at any time.
• Cooling-Off: Take a break for anywhere between 24 hours and 30 days.

If you feel that gaming is having a negative impact on your life, please Responsible Gaming Visit the page or contact our support team.

10. Privacy Policy

Your personal information is of the utmost importance to 999bg. We are fully transparent about how your data is collected, stored, and used.

• Your personal information is never sold or shared with third parties.
• Payment information is secured with SSL encryption.
• We may be required to share information with authorities in response to lawful legal requests.
• A separate policy on cookie usage is available.

For more details, visit our Privacy Policy Read the page.

11. Dispute Resolution

For any dispute or concern, contact 999bg's support team first. Most issues are resolved within 24–48 hours.

• In the event of a dispute, 999bg's system records shall serve as the definitive and final evidence.
• Disputes regarding game results must be raised within 72 hours.
• Payment disputes must be raised within 30 days.
• If the matter is not resolved through support, a formal complaint can be submitted via email.

12. Changes & Updates to Terms

999bg reserves the right to update or modify these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated terms. If you do not agree with the new terms, you may request that your account be closed.

The date of the latest update can be found at the top of this page. We recommend reviewing the terms regularly.